Refund Policy
14-day refunds
If you are not happy with a purchase, you can ask for a full refund within 14 days of buying it, for any reason. After a refund the item is removed from your account.
How to ask
- Use the link in the receipt email from Paddle, or visit paddle.net and look up your order; or
- Email with the email you paid with and the order date.
Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
After 14 days
We also refund later purchases if the item did not work (for example, it never appeared on your account) or if you were charged by mistake or twice. If the game shuts down, see our Terms.
Chargebacks
Please contact us before disputing a payment with your bank — we will sort it out. Items from charged-back payments are removed.
Payments are handled by Paddle.com, our Merchant of Record, which processes all refunds. See also: Terms of Service · Privacy Policy · Pricing
退款政策
14 天无理由退款
购买后 14 天内，不满意可以申请全额退款，不需要理由。退款后该物品会从你的账号中移除。
怎么申请
- 点击 Paddle 收据邮件里的链接，或在 paddle.net 查找你的订单；或者
- 发邮件到 ，写上付款用的邮箱和购买日期。
款项原路退回，一般 5～10 个工作日到账（取决于你的银行）。
超过 14 天
如果物品没有生效（比如一直没出现在账号里），或者误扣款、重复扣款，超过 14 天也会退款。停止运营时的退款见用户条款。
拒付
向银行发起拒付前请先联系我们，我们会处理好。被拒付的订单对应的物品会被移除。